Carpet Wagon is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://carpetwagon.com/ and engage with our services. By accessing or using our Site, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information – We may collect personal information that you voluntarily provide to us when you:

• Request a Consultation: When you schedule an in-home design consultation, we collect your name, contact information, and details about your project.

• Contact Us: If you contact us via phone, email, or through our contact forms, we collect your name, email address, phone number, and the content of your message.

• Subscribe to Our Newsletter: When you subscribe to our newsletter, we collect your email address.

Non-Personal Information

We may collect non-personal information about your visit to our Site, including:

• Usage Data: Information about how you interact with our Site, such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Site. Cookies are small data files stored on your device that help us understand how you use our Site and enable certain features. You can adjust your browser settings to refuse cookies, but some features of our Site may not function properly without them.

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing Services: To schedule and conduct consultations, process orders, and deliver products and services you request.

• Communication: To respond to your inquiries, send you updates, and provide information about our products, services, and promotions.

• Improvement: To analyze usage patterns and improve our Site, products, and services.

• Marketing: To send you promotional materials and offers, with your consent where required by law.

• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business and providing our services, such as payment processors, delivery services, and marketing partners.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Choices

• Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications or by contacting us directly.

• Access and Correction: You may request access to or correction of your personal information by contacting us.

• Do Not Track: Our Site does not currently respond to “Do Not Track” signals from your browser.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received personal information from a visitor under the age of 13, we will delete the information from our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on our Site with a new effective date. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Carpet Wagon
3614 San Fernando Rd
Glendale, CA 91204-2944
Phone: 1.877.519.2466

By using our Site, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.