Our Guarantee to You

“Absolutely No Regrets Guarantees”

Iron-Clad Guarantees That Are In Addition To Flooring Product Warranties

30-Day 100% Satisfaction Guarantee

“Purchase any Select Flooring and within 30 days after installation, if you’re not happy we’ll replace the materials free of charge!” (Of equal or lesser value. If you choose new flooring that costs more, simply pay the difference. With a fair guarantee like this we can’t cover the cost of installation. So you’d pick that up.)

How can we offer such a bold guarantee?

Purchasing flooring products can be confusing. So, the first thing we do is providing you the knowledge to be in complete control. We make sure you won’t be confused. You’ll understand which flooring products to buy and why you’re buying them!

Our professional Flooring Design Consultants bring samples to your location and pay special attention to your needs and educate you on your flooring options. The Consultant evaluates your needs with our exclusive “Flooring Needs Analysis“.

The analysis also allows you and your consultant to walk through the entire process from design, color, accents, choosing the correct product for your area and budget, and installation. Your Consultant also educates you on flooring quality with unique demonstrations like the “water and fire test“.

2-Full-Years Installation Guarantee

“Within two years, if something goes wrong with your flooring’s installation, we’ll come right over and fix it. Period”

How can we offer such a bold guarantee?

We created a system called the 20 Step Flooring Installation Process. It allows us to turn your custom installation into a science. We employ and train our installers (we do not use subcontractors). As employees they’re hired to do your job right. Plus, our installers are certified, licensed, bonded, and insured.

Also, you’re assigned a Service Representative from headquarters who oversees your entire project and answers your questions. And, immediately after installation you complete a “final walk-through” and see the installation is perfect and your area is picked and left clean. Plus, 16 additional steps that insure you own beautiful trouble-free flooring!

30-Day Price Match Guarantee

“Within 30 days of purchase, if you can document a lower price for the same services and products (excluding special orders), we’ll refund the difference plus an extra 10% of the difference!”

How can we offer such a bold guarantee?

At Carpet Wagon we’re confident you’ll find the best value for your money thanks to our unique shop at home model that helps keep our overhead low. Combine that with our long term relationships with our suppliers and our ability to purchase factory direct we can deliver more for your hard earned money. Plus we are part of a nationwide buying group and we buy directly from the manufacturers, there are no middleman. Over 33,000 clients can’t be wrong come see for yourself.


Ready to Transform Your Home?

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